Report a repair online

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About reporting your repairs

Do not use this website for emergency repairs. In emergency, please call our Residents Contact Centre immediately on 020 8900 4900.

  • Report your repairs promptly. The sooner you report your repair, the sooner we will be able to fix it.
  • Remember that we do not fix minor repairs - like dripping taps and broken light bulbs. Check your Content image Tenants Handbook for full details of the repairs you must fix yourself.
  • Look after your home - you will be charged for repairs that have arisen because of neglect or damage caused by household members or visitors.

(To report a problem with your fridge or cooker Content image click here)

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